FAQ
Frequently Asked Questions
1. Where do you ship?
We currently ship to the United States and selected international destinations.
Available shipping options and delivery times will be shown at checkout.
2. How long does shipping take?
Processing time usually takes 1–3 business days.
After your order is shipped, delivery time may vary depending on your location and shipping method.
For more details, please visit our Shipping Policy page.
3. Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the tracking number to update after shipment.
4. What should I do if my package is delayed?
Sometimes packages may be delayed due to customs, weather, carrier processing, or local delivery issues.
If your tracking has not updated for several days, please contact us at:
We will help you check the order status.
5. How do I choose the right size?
Please check the size guide on each product page before ordering.
Our robes may have different fits depending on the fabric, length, sleeve style, and design. If you are between sizes, we recommend choosing based on your bust, waist, and desired fit.
If you need help, please contact us before placing your order.
6. Are the robes sheer?
Some SHYMMUO robes are made with sheer mesh, lace, or lightweight fabric, while others are made with satin or more opaque materials.
Please check the product description and photos carefully. If a robe is sheer or semi-sheer, we will describe it on the product page.
7. Are the robes suitable for bridal getting-ready photos?
Yes. Many of our robes are designed for bridal mornings, wedding getting-ready photos, honeymoon outfits, boudoir photoshoots, bridal showers, and special occasions.
White, ivory, lace, satin, and long robe styles are especially popular for bridal styling.
8. Do the robes come with a belt?
Most SHYMMUO robes include a matching waist belt, but details may vary by style.
Please check the product description for each item.
9. How should I care for my robe?
We recommend gentle hand washing or using a delicate cycle with cold water.
Do not bleach.
Do not tumble dry on high heat.
Hang or lay flat to dry.
Steam or iron on low heat if needed, depending on fabric.
For lace, mesh, feather trim, or delicate details, hand washing is strongly recommended.
10. Can I return my order?
Yes, eligible items can be returned within 30 days after delivery.
Items must be unused, unworn, and in original condition.
Please visit our Return & Refund Policy page for full details.
11. Can I cancel my order?
Orders can only be cancelled before they are processed or shipped.
Please contact us as soon as possible at:
Once an order has shipped, it cannot be cancelled.
12. What if I received the wrong item or a damaged item?
Please contact us within 7 days of delivery and include photos of the item and packaging.
We will review the issue and provide a suitable solution.
13. Do you offer wholesale or collaboration opportunities?
For wholesale, influencer collaboration, or business inquiries, please contact us at: